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These terms govern your use of mevula.com and every purchase you make from Mevula. By browsing the site, creating an account, or placing an order, you agree to them. If anything here is unclear, contact us before you buy — we're glad to explain.
When you place an order, you're making an offer to purchase; an order is accepted when we confirm it and payment settles. Card payments are processed securely by Stripe — your card details go directly to Stripe and never touch our servers. During checkout you may be asked to accept these terms before paying.
Prices are listed in U.S. dollars and exclude any applicable taxes, which are calculated at checkout. Natural gemstones and diamonds vary — carat weights, dimensions, and color descriptions are accurate to industry-standard tolerances, and certified stones are described by their grading report. If we discover a clear pricing or listing error on an order you've placed, we'll contact you with the option to confirm at the correct price or cancel for a full refund.
Orders above certain value thresholds follow additional steps for your protection and ours:
Pieces built through our design tools — a stone set in your chosen mounting — and any engraved, resized-to-order, or custom-quoted work are made specifically for you and are final sale, as described in our returns policy. We confirm the full specification with you before work begins; please review stone certificates, sizes, and metal choices carefully at checkout.
Parts of the site use artificial intelligence, and we want to be upfront about it:
Orders can't be cancelled online once placed, because we begin sourcing stones, ordering from our vendors, or bench work soon after. To cancel, contact us as soon as possible: if the order hasn't entered production or shipped, we'll cancel it and issue a full refund; otherwise the returns policy applies. We provide an estimated delivery window before checkout, and if we ever need to revise a ship date we'll ask you to confirm it — if it doesn't work for you, we'll refund you in full. Full details are in our returns policy, which is part of these terms.
Shipping timelines, insurance, and delivery requirements are described in our shipping policy. Returns, exchanges, our limited manufacturing-defect warranty and repair terms, and the wire-return processing fee are described in our returns policy. Both are part of these terms. Loose gemstones, along with made-to-order, custom, engraved, and special-order pieces, are final sale.
You can mark an order as a gift at checkout. The recipient receives a gift receipt with no prices shown and a gift receipt number. A gift recipient may exchange an eligible gift for store credit equal to the merchandise value less our markup (our markup is non-refundable). Store credit is issued only after we receive the returned merchandise and verify its condition — we allow up to 7 business days after receipt to inspect. Returned items must be in their original packaging, unworn, undamaged, and not tampered with; if they aren't, we will decline the exchange and return the merchandise. Made-to-order, custom, engraved, and special-order pieces, as well as loose gemstones, are final sale and are not eligible. Full details are in our returns policy.
You're responsible for keeping your account credentials private and for the accuracy of the contact, billing, and shipping information on your orders. You agree not to misuse the site — including attempting to interfere with its operation, placing fraudulent orders, or misrepresenting your identity during verification.
Everything on this site — designs, photography, renders, text, and branding — belongs to Mevula or its licensors. You may not reproduce or commercially use any of it without our written permission.
When you post a review or other content on the site, you keep ownership of it, but you grant Mevula a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and adapt it in connection with our store and marketing. You're responsible for what you submit, and you confirm it's your own, truthful, and doesn't infringe anyone's rights or break the law. Please don't post anything unlawful, deceptive (including fake or undisclosed incentivized reviews), infringing, hateful, or that contains other people's personal information.
Reviews and other user content reflect the views of the people who wrote them, not Mevula. We may moderate, decline, edit for length, or remove content at our discretion, and we have no obligation to monitor it — though we may. We mark a review as verified where we can confirm the reviewer purchased or received the piece.
We respect intellectual property and ask our users to do the same. If you believe content on the site infringes your copyright, send a written notice to admin@mevula.com that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) the URL or location of the material you believe infringes it; (4) your contact information; (5) a statement that you have a good-faith belief the use isn't authorized; and (6) a statement, under penalty of perjury, that your notice is accurate and that you're authorized to act for the copyright owner.
We will remove or disable access to material that infringes, and we may terminate the accounts of users who repeatedly infringe. If your content was removed and you believe that was a mistake, you may send a counter-notice to the same address.
The site is provided as-is; we work hard to keep listings, imagery, and availability accurate but don't guarantee the site will be error-free or uninterrupted. To the fullest extent permitted by law, our liability for any claim arising from a purchase is limited to the amount you paid for the item in question. Nothing in these terms limits liability that cannot be limited under applicable law.
We may update these terms from time to time — the version published here applies to new orders from the moment it's posted. Material changes won't apply retroactively to an order you've already placed.
These terms are governed by the laws of the United States and the state in which Mevula operates, without regard to conflict-of-law rules. Questions, concerns, or disputes? Email us at admin@mevula.com — most issues are resolved with a conversation.