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Trust & security
Fine jewelry deserves the same care in payment as it does in craftsmanship. Every order — from a first pair of studs to a one-of-a-kind stone — moves through layers of protection designed so the right piece reaches the right person, securely.
Payments are processed by Stripe, a PCI-DSS certified processor. Your card details go directly to Stripe inside a protected frame — they never touch our servers, and we never store them.
Each payment is evaluated in real time by machine-learning fraud detection trained on billions of transactions. Suspicious payments are blocked outright or routed to our review team before anything ships.
High-value orders include a quick identity check — a government ID and a selfie, completed in about two minutes through Stripe Identity. We see the result, never your documents: they are processed and retained only by our verification provider.
Larger orders are personally reviewed by our team before production, and the largest include a private consultation — a real conversation, so significant purchases are never anonymous.
When an order requires verification, you’ll see it on your order page and receive an email with a secure link. The process is designed to take minutes, not days:
We never see or store your documents — only the verified result. If a check doesn’t complete, you can simply retry, or contact us and a person will help.
Protection scales with the significance of the piece. Smaller purchases stay instant; exceptional ones become personal.
Under $5,000
Instant, frictionless checkout — protection runs silently in the background.
$5,000 – $25,000
Card checkout with strong authentication and a brief human look before production.
$25,000 – $100,000
Pieces of this value are completed personally — never by instant card payment.
Over $100,000
A fully concierge experience for exceptional pieces.
We only ever send you wire instructions — after verification, consultation, and approval — and each set is issued once, for one approved order. We never process or pull a wire ourselves, and funds wired outside this process are returned per our returns & wire policy.
Related reading: shipping & insurance · terms of service · questions? write to us